Wait, you might say, isn’t that like an application program interface (API)? The short answer is, not really. The work your employees do in manually moving information between applications, clicking from window to window or swiveling their chair to work between machines or monitors, can now be automatically done behind the scenes by software robots. The short explanation of how RPA works is that these software robots automate processes between applications, portals, websites, and other data sources. In other words, RPA makes it possible to get to the rest of the project list! It’s the new ‘it’ thing in IT because while RPA quickly delivers value to the business, it also frees up your IT resources to focus on the larger scale technology projects. Software robots can do all the repetitive, mundane and manual tasks that are now major time-sinks for your valuable employees and knowledge workers. It’s called robotic process automation (RPA) and it works pretty much like it sounds.

There’s a smarter way to get everything done and, yes, it’s almost magical.

But what? Is Robotic Process Automation (RPA) the Answer to Your Needs? Short of building a time machine or developing magical powers overnight, it’s hard to see a way to get it all done on time and in budget. In addition, IT departments are increasingly expected to align their resources and technology projects with the key goals and objectives of the business, such as operational excellence, high performance, and customer satisfaction. Organizations are automating only 25-40 percent of their work today.ĭespite this low number, a 2014 PMG IT survey found that 98 percent of respondents see the automation of business processes as vital to seizing business benefits.

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